For plumbers, electricians, roofers, landscapers and renovators
Missed calls and slow quotes: a fix for trades.
You can’t answer the phone on a job. Every caller should still get a reply, and every quote a follow-up.
You tell me where work slips.I tell you whether it’s fixable and what it would cost.If it isn’t worth doing, I’ll say so.
Sound familiar?
- “I can’t answer the phone when I’m on a job.”
- “By the time I call back, they’ve hired someone else.”
- “I do my quotes at ten at night.”
- “I sent the quote and never heard back. I didn’t chase it.”
Before and after
Three people call while you’re on a job. Two leave voicemails, one hangs up and phones the next company. You call back after supper and reach nobody.
Each caller gets an answer or a reply within minutes, and their details land in one list. At 5 p.m. you see who needs a quote and who is still waiting on one you sent.
What the fix involves
This covers the gap between the first call and the signed quote, without hiring office staff.
- I set up an AI phone assistant that answers when you can’t, takes the caller’s details, and logs every call and web inquiry in one place.
- You get a short daily list instead of a voicemail box. Quotes that have had no reply for a few days come back to you with a drafted follow-up.
- You approve what goes to customers. Pricing and scheduling decisions stay with you.
Working on your own, with no one to hand anything to? See the fix for solo operators.
Who sets this up
I’ve been putting technology into small businesses since 1987, and spent 22 years running my own referral-driven practice in Victoria.Mark Shepard, Victoria, BC · More about Mark
Three questions
- “Will customers know they’re not talking to me?”
- The setup can say plainly that it’s taking a message for you. They get a fast reply, which is what they wanted.
- “I’m not at a computer all day.”
- It runs from your phone.
- “I already have a quoting app.”
- Keep it. This covers the gap before and after the quote.
Price and guarantee
From $995 CAD for the assessment and written plan. Your scope and price are agreed in writing before any work begins.
If your written plan doesn’t show you at least one fix worth doing, tell me on the findings call and I’ll refund the full fee. The price we agree in writing is the price you pay.
If a fix doesn’t hold for ten business days, I keep working within the agreed scope until it does, or the fix fee is refunded.
You tell me where work slips.I tell you whether it’s fixable and what it would cost.If it isn’t worth doing, I’ll say so.
Prefer to call? (778) 562-8413. My AI assistant answers, takes your details and passes them to me.
Prefer to start alone? Take the 3-minute Leak Check.